Welcome to Your Website Experts (“we”, “us”, or “our”). By using our website development, hosting, and branding services (the “Services”), you (“Customer”, “Client”, or “You”) agree to comply with and be bound by the following terms and conditions.
Please read these Terms and Conditions (“Terms”) carefully before using our Services. If you do not agree to these Terms, you should not use our Services.
1. Definitions
1.1 “Services”: The website development, hosting, branding, and related services we provide as described on our website.
1.2 “Customer”: The individual or business who engages us to provide the Services.
1.3 “Agreement”: These Terms and Conditions, together with any written agreement or order form between us and the Customer.
2. Services Provided
2.1 Website Development: We provide website design, development, and related services as described on our website and as agreed in writing with the Customer.
2.2 Hosting Services: We provide website hosting services which include server space, data storage, daily backups, security updates, and access to the necessary software.
2.3 Branding Services: We provide branding services, including logo design, colour palette creation, and branding guidelines as requested by the Customer.
2.4 Additional Services: Any additional services, such as search engine optimisation (SEO), content creation, or digital marketing, will be subject to a separate written agreement.
3. Orders and Contracts
3.1 Order Process: All orders for Services must be placed via our website or agreed in writing between us and the Customer.
3.2 Acceptance: No contract will be formed between us and the Customer until the order is accepted and confirmed by us in writing. Once confirmed, the contract will be binding on both parties.
4. Customer Responsibilities
4.1 Accurate Information: The Customer agrees to provide accurate and up-to-date information when ordering the Services and to promptly inform us of any changes.
4.2 Content Provision: The Customer is responsible for providing all content (e.g., text, images, logos) for the website development in a timely manner.
4.3 Compliance: The Customer agrees that any content provided will not violate UK laws, including copyright, privacy, and intellectual property rights, or contain any offensive, defamatory, or illegal material.
5. Fees and Payments
5.1 Fees: All fees for the Services are detailed on our website or within the written agreement between us and the Customer. Fees are subject to change but will not affect any orders already placed and confirmed.
5.2 Payment Terms: Payment terms are specified on our website or as agreed in writing. Invoices are due upon receipt unless otherwise agreed. We reserve the right to suspend Services if payments are not received in full by the due date.
5.3 Late Payments: Late payments may incur additional fees. If payment is not made within 14 days of the due date, we reserve the right to suspend or terminate the provision of Services.
6. Intellectual Property
6.1 Website Development: All code, designs, and intellectual property created by us during the provision of website development services remain our property until full payment has been received.
6.2 Ownership Transfer: Upon full payment of the project, the ownership of the website design and code will transfer to the Customer, except for any third-party components used under licence (e.g., CMS platforms, plugins).
6.3 Branding: All branding materials (logos, graphics, etc.) created by us remain our intellectual property until full payment is received. Upon payment, intellectual property rights for these assets transfer to the Customer.
6.4 Third-Party Rights: The Customer warrants that they own or have permission to use any content provided to us for the website or branding work.
7. Website Hosting Terms
7.1 Service Uptime: We aim to provide 99.9% uptime for our hosting services. However, occasional maintenance, upgrades, or unforeseen technical issues may result in temporary downtime.
7.2 Backups: We perform daily backups of hosted websites. However, the Customer is encouraged to maintain their own backups and assumes responsibility for data restoration in case of data loss.
7.3 Security: We offer SSL certificates and conduct regular security updates and vulnerability scans. While we take reasonable steps to protect your website, we cannot guarantee that it will be free from security breaches or unauthorised access.
7.4 Hosting Termination: We reserve the right to suspend or terminate hosting services if the Customer breaches these Terms or fails to make timely payments.
8. Limitation of Liability
8.1 No Warranties: We do not warrant that the Services will be uninterrupted, error-free, or completely secure. We are not responsible for any loss of data, revenue, or business arising from the use or inability to use our Services.
8.2 Indirect Damages: We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services, including but not limited to loss of profits, data, or business opportunities.
8.3 Liability Cap: Our total liability to the Customer for any claims arising out of or in connection with the Services will be limited to the amount paid by the Customer for the Services in the preceding 12 months.
9. Termination
9.1 Termination by Customer: The Customer may terminate the agreement for any ongoing services (such as hosting) by providing 30 days’ written notice.
9.2 Termination by Us: We may terminate the agreement immediately if the Customer breaches these Terms, fails to make payment, or engages in illegal or unethical conduct.
9.3 Effects of Termination: Upon termination, all amounts owed to us will become immediately due, and we will cease providing the Services.
10. Confidentiality
Both parties agree to keep confidential any information disclosed during the course of the agreement that is identified as confidential or would reasonably be understood to be confidential. This clause will survive the termination of the contract.
11. Data Protection
We comply with UK data protection laws, including the General Data Protection Regulation (GDPR). Our full privacy policy is available on our website, which explains how we handle personal data provided by the Customer.
12. Dispute Resolution
12.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales.
12.2 Dispute Resolution: In the event of a dispute, both parties agree to attempt to resolve the matter in good faith through negotiation. If this fails, disputes shall be resolved through the courts of England and Wales.
13. Amendments to These Terms
We reserve the right to amend these Terms at any time. The most current version will always be available on our website. It is the Customer’s responsibility to review the Terms regularly to ensure they are aware of any changes.
14. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Your Website Experts
info@yourwebsiteexperts.com