Your Website Experts (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and Services, in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).
By using our website and Services, you agree to the collection and use of your personal data as described in this Privacy Policy.
We may collect and process the following types of personal data:
1.1 Personal Information
Name
Email address
Phone number
Business name
Billing and payment information
Website and project details
1.2 Technical Information
IP address
Browser type and version
Operating system
Device type
Website usage data (e.g., pages viewed, time spent on site)
1.3 Cookies
We use cookies and similar technologies to enhance your experience on our website. For more information, please refer to our Cookie Policy.
We use your personal data to provide our Services, including website development, hosting, and branding. Specifically, we use your information for the following purposes:
2.1 To Provide Services
To process orders and provide the requested Services.
To manage customer relationships and communication (e.g., project updates, technical support).
2.2 To Process Payments
To process payments and fulfil billing obligations.
2.3 To Improve Our Services
To analyse website usage and improve our website, products, and services.
To conduct surveys and gather feedback from customers.
2.4 To Send Marketing Communications
If you opt-in to receive marketing communications, we may use your data to send you information about our services, promotions, or updates.
You can unsubscribe from marketing emails at any time by following the instructions in the email or contacting us directly.
2.5 To Comply with Legal Obligations
To comply with any legal obligations, including record-keeping, fraud prevention, and responding to requests from authorities.
We process your personal data under the following legal bases, as required by GDPR:
3.1 Contractual Necessity
We process your personal data to fulfil the contract between you and us, such as to provide the Services or respond to your inquiries.
3.2 Legitimate Interests
We may process your personal data to pursue our legitimate interests, such as improving our Services and marketing. In doing so, we ensure that your rights and interests are considered and protected.
3.3 Consent
Where we rely on your consent to process your personal data (e.g., for marketing purposes), you have the right to withdraw your consent at any time.
3.4 Legal Obligation
We may process your personal data when necessary to comply with legal obligations, such as tax, accounting, or fraud prevention laws.
We may share your personal data with third parties in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who assist us in providing our Services, such as payment processors, hosting providers, and email marketing platforms. These service providers are bound by confidentiality and data protection agreements and are only permitted to use your data as instructed by us.
4.2 Legal Requirements
We may disclose your personal data to comply with legal obligations, respond to government requests, or protect our rights, property, or safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of our business or assets, your personal data may be transferred to the new owners, subject to the same protections outlined in this Privacy Policy.
If we transfer your personal data to countries outside the UK or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data in compliance with GDPR.
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you terminate your account with us or request the deletion of your data, we will securely delete your personal data, unless we are required to retain it for legal or regulatory reasons.
Under GDPR, you have the following rights with regard to your personal data:
7.1 Right to Access
You have the right to request access to the personal data we hold about you and to receive a copy of that data.
7.2 Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
7.3 Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
7.4 Right to Restrict Processing
You have the right to request that we limit the processing of your personal data in certain situations.
7.5 Right to Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to transfer that data to another controller, where feasible.
7.6 Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or where we are relying on legitimate interests as the legal basis for processing.
7.7 Right to Withdraw Consent
If you have provided consent for the processing of your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.
We use cookies and similar tracking technologies to track activity on our website and improve user experience. For more detailed information on the cookies we use and your options to control them, please review our Cookie Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy regularly to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Your Website Experts
info@yourwebsiteexperts.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe that we have not complied with data protection laws in relation to your personal data.
At Your Website Experts, we specialise in website development, hosting services, and branding solutions tailored to meet your business goals.